If I receive a faulty/damaged packaged product from pankajpublication.com, what should I do in that case?
Extensive quality checks are done during the packaging and shipping process for our customers. In any case, if anything improper is found with the delivered products by Pankaj Publication you can contact our customer service and they will be more than happy to assist you reach a resolution.
If the return is approved and the return process is completed, the refund amount will be credited to your original mode of payment within 5-7 business days.
Indian Customers:
If any product shipped to you is in faulty/damaged condition, you are asked by us to e-mail the images of the faulty/damaged packet, as soon as you open the packet at “email id”. We will replace the faulty/damaged product by mailing us back the default packet. As soon as we will receive the product, we will instantly send you the replacement order and we will also cover up for the costs incurred in mailing us back the order. If by any chance the product is out of stock, we will at once refund the amount to the customer.
If I have to return the product ordered from pankajpublication.com, how can I do that?
For Indian editions:
Anyways if the product(s) purchased is no more required by you, you can write to us in that regard on “email-id” within 24 hours (1 days) of obtaining purchased order. You can also return the shipment, if unopened, for a repayment or gift voucher for the same amount.